Refund Policy

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act Consume to provide a remedy.

Otherwise will only take back ‘fast moving’ goods, & a 30% restocking fee apply’s to all returns,

All goods must be unmarked, with all packaging and accessories, in 100%-re-sale-able condition,

We are unable to return ANY Software/Keys – even if packaging is allegedly ‘un-opened’.

 

Faulty Items

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at Consumer Guarantees Act . If you do receive a faulty item, please contact us and we will work with you to organise it to be replaced under warranty.

If you have overpaid us by accident into our accounts or online via credit card payments we will refund the overpayment amount in full. Just contact accounts@pcstore.nz to sort this out.

Choose Carefully

Please choose your product carefully. We try to provide as much information on each component as possible but due to the range of hardware & software compatibility/conflict issues we cannot guarantee your item will work with your system configuration. If the component is incompatible it does not mean it is faulty.

Exclusions

Please note certain items cannot be returned, unless PC Store is at fault. These include software which has been registered to you or your company but media kits which are faulty will be replaced.

Returning Goods

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. We require is that the product is unopened and the packaging is in its original new condition (including security seal/sticker). This excludes any specially ordered items, licenses and/or extended warranties. Please Contact Us if you would like to return your order. Goods must be returned in their original condition, including immediate packaging, within 7 Days.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at Consumer Guarantees Act.

Damaged, Defective or Incorrect Items

On the rare occasion your item arrives faulty (dead on arrival), damaged or is not the item you ordered it is important you get in contact with us immediately and we will solve it ASAP.

All faulty repairs and replacements go direct to the local distributor/service agent and are repaired or replaced under warranty. Many of our products warranty claims are handled by the manufacturer directly. If we handle the warranty process it may be necessary for you to contact the manufacturer’s support line to troubleshoot and obtain a case number for authorising a return. You are responsible for the return of faulty items, unless the manufacturer’s warranty offers a collection or onsite repair/replacement.

Loss of Data

It is your responsibility to back up your data. Failure to back up may result in loss of valuable data. If you need to return an item, please note that assessment and/or repair of the item may result in the loss of data. We are not liable for any damage to or loss of any programs, data, or other information stored on any media contained within electronic or computing products.